House of CB Reviews

I ordered my wedding dress from House of CB being very sceptical as what I would get. It came in a lovely box beautifully wrapped. The dress was gorgeous but I needed to order a size bigger. What made the difference in the whole ordering/exchanging process the item was the customer service team. Whenever I emailed the team, they were prompt, polite and extremely helpful. It does really give you a good feeling about the company, apart from the beautiful clothes of course.

Way over priced for what it is , wud rather save money and order from oh Polly . LATE delivery time, from the sed time.even after claiming to have next day delivery to uk. Terrible customer service . Ridiculous company don’t waste your time or money bothering with them.

I applied a 10% discount that worked in my shopping cart - great! However, when I placed the order, it went away and I was charged full price. This was very deceptive and I emailed customer service and received non-helpful and rude responses.

The dress I ordered was beautiful in cut, the fabric was nice and it was true to size, unfortunately for $225, I expect my dress to not be see through. The dress is composed of only two layers of chiffon, with no lining as is customary with this fabric. Underwear is completely visible, I now have to purchase new undergarments for the wedding I ordered it for in hopes to minimize noticeability, as I do not have time to return it. I would have been happy to pay this price for such a beautiful dress, but this is a large error in dress making and selling. If an item is transparent, houseofcb should be responsible enough to let consumers know at the price point it is at.

The dress I ordered was beautiful in cut, the fabric was nice and it was true to size, unfortunately for $225, I expect my dress to not be see through. The dress is composed of only two layers of chiffon, with no lining as is customary with this fabric. Underwear is completely visible, I now have to purchase new undergarments for the wedding I ordered it for in hopes to minimize noticeability, as I do not have time to return it. I would have been happy to pay this price for such a beautiful dress, but this is a large error in dress making and selling. If an item is transparent, houseofcb should be responsible enough to let consumers know at the price point it is at.

Yes it was amazing, they responded to my messages in a way that I felt taken care of

Returns are at the expense of the customer (which is unusual for a "luxury" high street brand). Some dresses look nice but are a very thick and in a non-breathable material. More importantly, the sizing is all over the place! I'd recommend trying on in store if there's something you really like because it's unlikely the size will be the same as another dress in the same size.

House of CB clothes are AMAZING ! I have bought so many pieces over the years and none of them have any signs of wear. The tailoring and fit makes it worth every single penny. I cannot recommend house of CB more :) !

I would like to share my experience, I was afraid to order it after reading reviews here, but dresses are beautiful, quality is amazing, sizes are true to size based on their table size guide, and I haven't have a problem with them answering my messages or tracking my package.
So I order one floral long dress with size S, and white dress with adjustable corset size M (just because I read reviews). Honestly I wish to have both of them in size S, but white dress has adjustable corset which saved the situation.
Dresses don't have any smell, they are clean, quality amazing, harnesses don't fall.
So in reality I am very happy that I made my order and did not pay attention to the reviews. Because I guess it's hate reviews or somebody somehow got bad experience. But everything that I read here was untrue to my experience.
And by the way I did my order to Colombia to Chia. And I got my order in 3 business days. That is wow!

So if somebody have doubts if to order it, for sure do that. All my family loved the way I look in dresses and how they look.

I bought a corset top from House of CB, despite it being £79, the quality and sizing were appalling. When trying to return the item I was shocked to see that returns are at the expense of the customer. For the price of the garments, the quality and service is extremely poor. I would suggest trying the clothes on in store and avoiding this website.

Buyer beware! My daughter ordered a dress and it was delivered o 3/21. We initiated a return on 4/27 and they said we are out of the return policy date?! We are less than 30 days from the date we received the dress! When we first tried to return this dress they offered us a 10% discount on our order for us to keep the item. The dress is way too big and we will never be able to use it. We initiated the return on 4/25? and have experienced nothing but a run around with returning this dress. Do not order for this website! The return policy is a joke, and they do not give you clear instructions on how to return the item!
They are crooks!
They do not stand behind their return policy. Do not order from this site!

The sizing is ridiculous. I am a size 8- 10, but I’m tall and have a broader back and I just about fit into the size large dresses. It’s not acceptable sizing and it has actually annoyed me. I don’t understand it. I didn’t care for me, I would have worn the large had there been a nice dress but like does it just not cater for plus size then ? Not that more than a size 10 is even plus size lol
The woman in the shop didn’t offer me any help and was too busy running back and forth for another customer to the point where I just left. Some of the dresses were fine but not for the price

Dont order from this store
Theyre sizes are all over the place
And they DO NOT cover return shipping
I ordered two jumpsuits in the same size & they dont fit anywhere near the same
Theyre sizes are not consistent & then they dont want to help with retun shipping
Apparently they want you to be a mind reader for theyre crazy sizes 🤷‍♀️

I am absolutely thrilled with my recent shopping experience at House of CB. I have been ordering online from them for several months and have always received exceptional customer service when I asked them for help over email. When I decided to visit their physical store in Stratford to try on dresses for my engagement party, the staff there went above and beyond to make me feel welcome.

The ladies working there were incredibly friendly and patient as I tried on over 20 dresses in various sizes. They were attentive and even offered suggestions on sizing to help me find the perfect fit. I have never had such a positive shopping experience, especially as someone who doesn't fit into the typical size 0.

The store had a great selection of designs and sizes, and they even offered me heels to try on with the dresses. Although I don't remember the names of the specific employees who helped me, every person I interacted with was wonderful.

Overall, I highly recommend House of CB and I will definitely be returning for future shopping trips.

Dont but from from this store or you will be paying major return shipping fees
The problem is theyre sizes are all over the place and they do not cover return shipping so you're supposed to just guess or be a mind reader
I ordered two jumpsuits in a size large, and one fits & the other is wayy off
Theyre sizes are not consistent & then they dont cover return shipping
They have a terrible return policy for a company who cant guarantee their sizes!